FAQ (March-April 2020)

How can I contact you?

Email me at mj@kreugan.com!

When will my order ship?

Due to a local stay-at-home order (Colorado, USA), orders will be shipped once per week to limit trips to the post office. This means that your order could ship anywhere between 1-7 days after it's placed, depending on whether that week's shipment has already gone out.

Can I get a refund on my order?

If an item has been damaged during shipping or lost in the mail, I will happily offer either a full refund or a replacement at no extra cost. Please note that in the case of damaged items, I may request photo proof.

Refunds will not be given if you simply change your mind regarding an order, or if an item is damaged due to misuse (exceptions may be made for items that break within 14 days of delivery).

My package says it's shipped, but it hasn't arrived yet. What should I do?

Within the US, please allow up to 2 weeks for arrival (normal delivery should be within 3-4 business days). For orders outside of the US, please allow up to 4 weeks for delivery. If you believe your package has gone missing, please contact me and I will do what I can to assist!

How is shipping cost calculated?

Shipping costs are based on USPS rates and estimated package weights. All items are mailed via USPS first class package service, which offers more protection than letter/flat service and includes domestic tracking.

Unfortunately, international shipping rates have very large price jumps based on package weight. If I manage to ship your order at a lower weight than estimated, I'll reach out and refund any excess shipping costs.

INTERNATIONAL ORDERS: PLEASE READ! 

If you are outside the United States, please make sure you are aware of your country's shipping laws and fees on international orders. Your country's postal carrier may require you to pay additional customs fees (in some cases, these fees only apply when the merchandise ordered meets a minimum total cost).

By ordering, you accept responsibility for any additional fees incurred due to your country's customs and tax laws.